When Ramona, the keynote speaker at a major business leaders' conference, arrived in the middle of the night at the Ritz-Carlton, she was exhausted and her suit was wrinkled from her 10-hour plane trip. The night clerk found someone to dry clean Ramona's suit and have it ready for her morning presentation. She has been a loyal Ritz-Carlton customer ever since. In this example, Ritz-Carlton demonstrated the macro strategy of:________. A. promotional excellence.
B. operational excellence.
C. global excellence.
D. customer excellence.

Answers

Answer 1

Answer:

D. Customer Excellence

Explanation:

Customer excellence is whereby you're the greatest in making your customer extremely happy about working with you. Ritz Carlton made Ramona happy but dry cleaning the suit and making sure it was ready the next morning to be used for the presentation.

When customer excellence is provided, your customer tends to seek you out at any given time and also advertises for you by telling others like their friends.

Related Questions

The cost advantages that manufacturers get from high-volume production are known as _________.A) economies of scaleB) physical goodsC) sustainable developmentD) infrastructureE) None of the above
In a private company’s accounting system, inputs are what?
The severity of an electrical shock is dependent upon what three things
A legitimate commercial program should provide information in regard to all of the following except ___________.Select one: a. staff training and education b. the risks of their products or program c. program outcomes d. personal testimonials
Suppose a perfectly competitive firm produces 40 units of output per-period (e.g., daily) and sells all units for the market price of $6. If average fixed cost is $2, average variable cost is $1, and marginal cost is $6, then the firm:i. is maximizing total profit by producing and selling 40 units of output ii. earns a per-period total profit of $120 iii. earns a per-period total profit of $240 iv. should close down in the short run and suffer a loss equal to $80

Lashondra is the owner/operator of an interior design firm. Last year she earned $400,000 in total revenue. Her explicit costs were $200,000 (assume that this amount represents the total opportunity cost of these resources). During the course of the year she received offers to work for other design firms. One offer would have paid her $120,000 per year and the other would have paid her $130,000 per year. Lashondra’s economic profit is equal to:____________.a. $50,000
b. $70,000
c. $200,000
d. $0.

Answers

Answer:

b. $70,000

Explanation:

Economic profit is the difference between the total revenue received by a business and the total implicit and explicit costs of a firm.

Economic profit = Total revenue - (Implicit costs + Explicit costs)

Economic profit = $400,000 - $200,000 - $130,000 = $70000

Therefore Lashondra's economic profit is equal to $70000.

Answer:

b. $70,000

Explanation:

Let's assume she took the offer of $130000

Her explicit costs were $200,000

Profit = cost - revenue

Profit = 200000 - 130000

Profit = $70,000

What is the difference between closed-end credit and open-end credit

Answers

Open-credit has no limit while closed credit has a finite limit.

What is comdominance?

Answers

Comdominance isnt a word. Assuming you mean
Codominance which is a relationship between two versions of a gene. They are called allele; one given from each parent

Cost predictions should be confined to the relevant range, which is the range of activity expected for the organization. If the organization operates at an activity level outside the relevant range, any cost predictions based on data from the relevant range may not be very accurate. What happens if outliers are present in your data?

Answers

Answer:

TRUE

Explanation:

In managerial accounting, there are 2 meanings and significance of a relevant range.

1. The relevant range is the level of activity (range) that a firm is operating i.e. the volume of its production activity.

2. The relevant range is the level of activity within which certain cost behaviors are true i.e. whether the costs by their characteristics are fixed or variable.

Beyond a relevant range, cost behaviors could change in 2 ways

1. Variable costs could start manifesting the characteristic of semi variable costs or mixed costs or

2. Fixed costs could become stepped and become stepped fixed costs.

Therefore cost estimations which is based on cost behavior are only VALID within the relevant range. It is only within a given level of output that certain cost estimations holds true.

"Alfonzo and Wendy were arguing about whether their company should issue par value common stock or no-par value common stock. Alfonzo said that par value stock was better because they could use it to help set the market price of the stock. Wendy disagreed. Who was right and why

Answers

Answer:

Wendy was right because par value stock has not impact on the market price of the stock.

Explanation:

Par Value:

The par value of stock is the value, that is generally a very small amount, which is stated on the stock certificates of a company. It has no connection with the market price of the stock.

Some states ask the company to assign a par value for stock so that's why the companies minimum par value to the stock.
If some companies don't assign par value to their stock then its means that their shares have no-par value.
In our case, Wendy was right due to the fact that par values has no concern with the market price of the stock.

Innov Inc. manufactures electronics and home appliances for the environment-conscious buyer. It has recently launched an online crowdsourcing campaign that invites consumers to come up with any one product idea that is feasible and has good market potential. Which of the following steps of the product development process is indicated in this scenario?a. Test marketingb. Product launching
c. Commercialization
d. Idea development
e. Idea screening

Answers

Answer:

d. Idea development

Explanation:

Based on the information provided within the question it seems that Innov Inc. is in the Idea development process of product development. This is the process of coming up with different designs for feasible products that may be profitable and worth while for the company. These ideas then go into the screening process where the best ideas are chosen to be produced.

I hope this answered your question. If you have any more questions feel free to ask away at Brainly.

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