Mila is helping to set performance targets for her company, Urban Supply. The target of increasing the company's online customer satisfaction rate by 1% in the next quarter is an example of a performance target focused on the customer perspective of the balance scorecard.a. true
b. false

Answers

Answer 1
Answer:

Answer: True

Explanation:

The balanced scorecard perspective implies that the company has to satisfy their customer through the provision of quality products and services.

From the question, the target of increasing customers satisfaction is a good example of a performance target that is focused on customer's perspective of the balance scorecard. This means that the statement is true.


Related Questions

One year ago, a U.S. investor converted dollars to yen and purchased 100 shares of Nardasausau stock in a Japanese company at a price of 3,150 yen per share. The total purchasing cost was 315,000 yen. At the time of purchase, in the currency market 1 yen equaled $0.00952. Today, Nardasausau stock is selling at a price of 3,465 yen per share, and in the currency market $1 equals 130 yen. The stock does not pay a dividend. If the investor were to sell the stock today and convert the proceeds back to dollars, what would be his realized return on his initial dollar investment from holding Nardasausau stock?
Asonia Co. will pay a dividend of $5.30, $9.40, $12.25, and $14.25 per share for each of the next four years, respectively. The company will then close its doors. If investors require a return of 9.8 percent on the company's stock, what is the stock price?
Tower Company planned to produce 3,000 units of its single product, Titactium, during November. The standards for one unit of Titactium specify six pounds of materials at $0.30 per pound. Actual production in November was 3,100 units of Titactium. There was an unfavorable materials price variance of $380 and a favorable materials quantity variance of $120. Based on these variances, one could conclude that:
Which subject line will likely result in grabbing readers' attention? a.Carpool and Vanpool Opportunity b.Our Sustainability Efforts Are Underway! c.Go Green and Save Greenbacks! Which opening will best capture the reader's attention and interest? a.We are always looking for ways to reduce our impact on the environment. b.Sustainability is important to HealthyFoods and our record speaks for itself! c.Kudos to all you green-minded staff members for making HealthyFoods a pioneer in sustainable business practices!
Coronado Industries purchased a truck at the beginning of 2017 for $108800. The truck is estimated to have a salvage value of $3000 and a useful life of 132250 miles. It was driven 18000 miles in 2017 and 26000 miles in 2018. What is the depreciation expense for 2017?

Carter Industries has two divisions: the West Division and the East Division. Information relating to the divisions for the year just ended is as follows: West East Units produced and sold 31,000 41,000 Selling price per unit $ 6 $ 13 Variable costs per unit 2 3 Direct fixed cost 49,000 111,000 Common fixed cost 41,000 41,000 Common fixed expenses have been allocated equally to each of the two divisions. Carter's segment margin for the West Division is:

Answers

Answer:

Total= $34,000

Explanation:

Giving the following information:

West Units produced and sold 31,000 units

Selling price per unit $ 6

Variable costs per unit 2

Direct fixed cost 49,000

Common fixed cost 41,000

Segment margin:

Sales= 186,000

Variable costs= 62,000

Direct fixed costs= 49000

Common fixed costs= 41000

Total= $34,000

Refer to exhibit 5-5. If the airline charges a price that is between P1 and P2 for both aisle seats and middle seats, the result will beA. a surplus of middle seats and a shortage of aisle seats

B. a surplus of aisle seats and a shortage of middle seats

C. a shortage of middle seats and the equilibrium quantity of aisle seats

D. a shortage of aisle seats and the equilibrium quantity of middle seats

Answers

Answer:

The correct answer is option (D) A shortage of aisle seats and the     equilibrium quantity of middle seats

Explanation:

An aisle seat in a plane is one which is situated at the end of a row and is always adjacent to the aisle. It it mostly preferable to other seats in the plane.

The middle seat is situated at the middle position.

From the question, if the price for the aisle and middle seat are between P1 and P2, passengers will demand for the aisle seat first which will lead to a shortage in aisle seat. Only then will the middle seat be demanded for until it reaches equilibrium with the aisle set.

Right Medical introduced a new implant that carries a five-year warranty against manufacturer’s defects. Based on industry experience with similar product introductions, warranty costs are expected to approximate 1% of sales. Sales were $15 million and actual warranty expenditures were $20,000 for the first year of selling the product. What amount (if any) should Right report as a liability at the end of the year? (Enter your answers in whole dollars.)

Answers

Answer:

warranty liability $ 130,000

Explanation:

the warrant liability will de clared based on sales volume and the expected warranty expenditures associate with sales.

This is done to match the expenses of the warranty with the period on which are generated. If don't further period will have expenditures which related to sales of prior periods.

Having said that we proceeds:

warranty liability:

15,000,000 x 1% =         150,000

warranty expenditures (20,000)

                       net          130,000

the company still spect this sales will generate additioal warranty expenditres for 130,000 dollars. this is a liability.

Final answer:

Based on an expected 1% of sales as warranty costs, Right Medical should report a warranty liability of $130,000 at year-end, subtracting the actual costs ($20,000) from the expected costs ($150,000).

Explanation:

The question revolves around estimating the warranty liability that Right Medical should report at the end of the year after introducing a new implant with a five-year warranty. Based on industry standards, warranty costs are expected to be 1% of sales. The company did indeed incur actual warranty expenditures of $20,000, however, the expectation based on sales would be $150,000 (1% of $15 million). Since the actual expenditures are lower than expected, the company should report the difference between the expected cost (calculated as 1% of sales) and the actual cost as the warranty liability. Therefore, Right Medical should report a liability of $150,000 - $20,000 = $130,000 at the end of the year.

Learn more about warranty liability here:

brainly.com/question/30431480

#SPJ3

The records of Cullumber’s Boutique report the following data for the month of April. Sales revenue $106,300 Purchases (at cost) $51,500 Sales returns 2,100 Purchases (at sales price) 88,500 Markups 10,100 Purchase returns (at cost) 2,100 Markup cancellations 1,700 Purchase returns (at sales price) 3,000 Markdowns 9,800 Beginning inventory (at cost) 17,564 Markdown cancellations 2,900 Beginning inventory (at sales price) 42,500 Freight on purchases 2,600. Compute the ending inventory by the conventional retail inventory method.

Answers

Answer:

the answer is in the explanation

Explanation:

particulars                                                 cost                           retail

beginning inventory                            $17,564.00               $42,500.00

purchases                                            $51,500.00               $88,500.00

purchases returns                              $-2,100.00               $ -3,000.00

freight on purchsases                        $2,600.00  

total                                                     $69,564.00                              $1,28,000.00

(+) markups                                                                                  $10,100.00

(-)markup cancellation                                                              $ -1,700.00

COST OF GOODS AVAILABLE           $69,564.00                 $1,36,400.00

FOR SALE

(+) mark downs                                                                               $-9,800.00

(-) markdown cancellations                                                 $2,900.00

sale price of goods available            $69,564.00             $1,29,500.00

for sale(A)

 

(-) net sales($106300-$2100)(B)                                           104200

 

ending inventory at retail price                                     $25,300.00

(A-B)  

 

ENDING INVENTORY BY CONVENTIONAL RETAIL INVENTORY METHOD  

 

COST OT RETAIL RATIO=             69567/136400*100          51%

 

ENDING INVENTORY=                    25300*51%               $12,903.00

ENDING INVENTORY AT LIFO RETAIL INVENTORY METHOD    

                                           COST(A)  RETAIL PRICE(B)  COST TO RETAIL

                                                                                               RATIO(A/B)

BEGINNING INVENTORY  17564          42500                       41%

COST OF GOODS             69564         136400                      51%

AVAILABLE FOR SALE

ENDING INVENTORY      LAYERS AT    COST TO        ENDING LIFO

PRICE                             RETAIL PRICE     RETAIL          RETAIL

                                                                      RATIO           COST

                                                (A)                   (B)                 (A)*(B)

$25,300.00        OPENING   $ 42,500.00    41%               17425

                            CLOSING   $ -17,200.00    51%              -8772

                                               $ 25,300.00                          8653

ENDING INVENTORY AT LIFO RETAIL INVENTORY METHOD=$8653

Final answer:

The estimated ending inventory for Cullumber’s Boutique using the conventional retail inventory method is approximately $15,171. This is calculated by adjusting the beginning inventory at retail price, computing the cost-to-retail ratio, and applying it to the ending inventory at the retail price.

Explanation:

To compute the ending inventory using the conventional retail inventory method, we first need to adjust the beginning and ending inventory to account for the markups, markdowns, and returns.

Firstly, we calculate the adjusted beginning inventory by taking the beginning inventory at the retail price and subtracting markdowns, markdown cancellations, and adding markups and markup cancellations:

  • Adjusted beginning inventory at retail price = $42,500 - $9,800 + $2,900 + $10,100 - $1,700 = $44,000

Next, we add the net purchases at the retail price to the adjusted beginning inventory to determine the Goods Available for Sale at retail price:

  • Net purchases = Purchases (at sales price) + Freight on purchases - Purchase returns (at sales price) = $88,500 + $2,600 - $3,000 = $88,100
  • Goods Available for Sale at retail price = Adjusted beginning inventory + Net purchases = $44,000 + $88,100 = $132,100

Afterward, we subtract the sales and sales returns at retail price to get the ending inventory at the retail price:

  • Ending inventory at retail price = Goods Available for Sale at retail - Sales Revenue + Sales returns = $132,100 - $106,300 + $2,100 = $27,900

Lastly, to convert the ending inventory from retail price to cost, we use the cost-to-retail ratio:

  • Cost-to-retail ratio = (Beginning Inventory at cost + Purchases at cost + Freight on purchases - Purchase returns at cost) / (Beginning Inventory at retail + Purchases at retail - Purchase returns at retail)
  • Cost-to-retail ratio = ($17,564 + $51,500 + $2,600 - $2,100) / ($42,500 + $88,500 - $3,000) = $69,564 / $128,000 ≈ 0.5435
  • Ending inventory at cost = Ending inventory at retail price × Cost-to-retail ratio = $27,900 × 0.5435 ≈ $15,171

The estimated ending inventory at cost using the conventional retail inventory method is approximately $15,171.

Learn more about Conventional Retail Inventory Method here:

brainly.com/question/32753895

#SPJ3

Paid $78,000 cash to replace a motor on equipment that extends its useful life by four years. Paid $390 cash per truck for the cost of their annual tune-ups. Paid $312 for the monthly cost of replacement filters on an air-conditioning system. Completed an addition to a building for $438,750 cash. 1. Classify the above transactions as either a revenue expenditure or a capital expenditure. 2. Prepare the journal entries to record transactions a and d.

Answers

Answer: a. Capital expenditure

b. Revenue expenditure

c. Revenue expenditure

d. Capital expenditure

Explanation:

Capital expenditures are usually huge expenditure on fixed assets such as land or building and they re usually incurred to generate revenue for the business.

Revenue expenditures are usually for short term basis and are operating expenses, that us required to run the business daily.

Based on the above explanation, the answers to the following will be:

a. Paid $78,000 cash to replace a motor on equipment that extends its useful life by four years. - Capital expenditure

b. Paid $390 cash per truck for the cost of their annual tune-ups. - Revenue expenditure

c. Paid $312 for the monthly cost of replacement filters on an air-conditioning system. - Revenue expenditure.

d. Completed an addition to a building for $438,750 cash. - Capital expenditure

Check the attachment for the journal entry

Final answer:

The $78,000 equipment motor replacement and the $438,750 building addition are capital expenditures. The $390 truck tune-ups and the $312 for air-filter replacements are revenue expenditures. Relevant journal entries: 'Equipment' debited and 'cash' credited $78,000, then 'Building' debited and 'cash' credited $438,750.

Explanation:

The transactions can be classified as either a revenue expenditure or a capital expenditure. 1. Paying $78,000 cash to replace a motor on equipment that extends its useful life by four years and completing an addition to a building for $438,750 cash are considered capital expenditures because they are significant investments that will benefit the company for more than one accounting period. 2. Paying $390 cash per truck for the cost of their annual tune-ups and paying $312 for the monthly cost of replacement filters on an air-conditioning system are both classified as revenue expenditures because they only benefit the current accounting period. The journal entries to record transactions A and D would be: Equipment (Debit $78,000), Cash (Credit $78,000) and Building (Debit $438,750), Cash (Credit $438,750).

Learn more about Capital Expenditures here:

brainly.com/question/29608710

#SPJ3

Loki, Inc. and​ Thor, Inc. have entered into a​ stock-swap merger agreement whereby Loki will pay a 39% premium over​ Thor's pre-merger price. If​ Thor's pre-merger price per share was $42 and​ Loki's was $51​, what exchange ratio will Loki need to​ offer?

Answers

Answer: 1.15

Explanation:

Premium = 39%

Thor's share price = $42

The compensation to shareholders will be:

= $42 + ($42 × 0.39)

= $42 + $16.38

= $58.38

Loki's share price = $51

We then calculate the exchange ratio which will be:

= $58.38 / $51

= 1.15

Loki will need to offer an exchange rate of 1.15.

Other Questions